The Privacy Policy of ikreatethemes.com is designed to help you understand how we collect and use your personal information, enabling you to make informed decisions when using our website, products, or services.
Your privacy is very important to us. Like most websites, we collect basic information that does not personally identify you. This includes things like your browser type, language, which site you came from, and the date and time you visited. Web browsers and servers usually share this type of data automatically. We collect this information to better understand how visitors use our website — for example, which pages are most popular or how people are finding us. This helps us improve the site and make your experience better.
We believe it’s important that you always know what kind of data we collect from you, how we use it, and that you have control over it. Our goal is to help you make informed choices about the information you share with us. That’s why we created this Privacy Policy — to explain things clearly.
We follow a few basic rules to protect your privacy:
- We only ask for your personal information when it’s truly necessary. (We don’t ask for things like your gender or income unless there’s a good reason.)
- We never share your personal information unless required by law, to improve our services, or to protect our legal rights.
- We don’t keep your personal information on our servers unless it’s needed for the service we’re providing you.
Please read our full privacy policy to understand how we collect, use, and protect your data. We may update this policy from time to time, so it’s a good idea to check it once in a while to stay informed about any changes.
What Information Do We Collect?
We collect some information from you when you sign up on our site, place an order, or subscribe to our newsletter. This may include your name, email, address, phone number, or payment details. When you visit our site, we also automatically get some data like your IP address, cookie information, and basic traffic info from our hosting servers. This helps us understand how people use the site and improve their experience.
When you create an account or make a purchase, we collect personal information such as your name (both first and last), email address, username and password, physical address for billing and shipping purposes, and your phone number. We also keep track of your purchase information, including order details, transaction history, the products you’ve purchased, and your license keys. When you communicate with us through support tickets, email correspondence, feedback forms, or contact messages, we retain that information to better serve you and improve our services.
Beyond what you directly provide, we automatically collect certain technical information when you visit our website. This includes your IP address and general location, your browser type and version, the type of device you’re using and its operating system, which pages you visit and how long you spend on them, which links you click, where you came from (the referring website), and the date and time of your visits. We also track usage data like how you navigate our website, which features you use, your downloads and purchases, and any search queries you make on our site.
Payment Information and Processing
How your payment information is handled depends on which payment processor is used for your transaction, and this is an important distinction to understand.
When we process payments directly through our own payment system, we collect your billing name and address, the type of payment method you’re using, such as Visa, Mastercard, or PayPal, and the last four digits of your card for reference purposes only. However, we want to be very clear about what we don’t store. We never keep full credit card numbers, CVV or CVC security codes, or complete card details on our servers. We use a secure server with SSL (Secure Socket Layer) encryption, and your payments are handled by trusted payment providers. We never store or process your complete card information on our servers, and all payment processing is PCI DSS compliant to ensure the highest level of security.
For certain transactions, payments are processed by Paddle.com Market Limited, and in these cases, Paddle acts as the Merchant of Record. This means that Paddle is the official seller of record for your transaction. Paddle handles all payment processing, tax calculations, including VAT and GST, and all billing operations. Paddle collects, stores, and processes all payment information directly, and their privacy practices are governed by their own Privacy Policy, which you can find at https://www.paddle.com/legal/privacy.
When Paddle processes your payment, we receive only the limited information necessary to fulfill your order. This includes order confirmation and transaction ID, your email address, the products you purchased, and the order total for our accounting purposes. What we specifically don’t receive from Paddle includes your full credit card numbers, CVV codes, complete payment account details, or any other sensitive payment information. If you need to exercise rights regarding your payment data processed by Paddle, you should contact Paddle directly at support.
You can easily identify which payment processor handled your transaction by checking your purchase receipt or order confirmation email, which will clearly indicate whether your transaction was processed by us directly or by Paddle.
What Do We Use Your Information For?
We use the information we collect from you to make your experience on our website better and to provide you with the services you’ve requested. For service delivery, we use your information to process and complete your orders, deliver purchased themes and plugins, provide download links and license keys, manage your account and subscriptions, and verify your identity when you sign in or make a purchase.
When you need customer support, we use your information to respond to your questions and support requests, help you troubleshoot technical issues, assist with installation and setup, and track and resolve support tickets efficiently.
For communication purposes, we send you different types of messages. Some are transactional messages that you’ll always receive because they’re essential to providing our services. These include order confirmations and receipts, download links and license information, account notifications and security alerts, password resets, subscription renewal reminders, and important product updates. We also send marketing messages, but you can opt out of these at any time. These marketing communications might include special offers, promotions, or information about new products that we think you might like, blog posts and tutorials, educational content and tips, newsletters and company updates, and surveys or feedback requests.
We use your information to improve our website by suggesting content or showing ads that match your interests, understanding how visitors use our site so we can make it better, creating new features or making things easier and more useful for you, analyzing which pages are most popular, and improving website performance and loading speed. For security and legal purposes, we use your information to prevent fraud and unauthorized access, enforce our website policies and Terms and Conditions, comply with legal requirements, and protect our rights, property, and the safety of our users.
How Do We Protect Your Information?
We do our best to protect your personal information from being accessed, used, changed, or deleted by anyone who shouldn’t have access. We don’t sell, trade, or share your personal information with parties except as described in our policy. When you place an order or enter any personal information on our site, we use security measures to keep your data safe.
We implement encryption and secure connections across our entire website. We use a secure server with SSL/TLS encryption, which you can verify by seeing “https://” in your browser address bar. Any sensitive data you provide, particularly payment details during checkout, is encrypted during transmission. We also maintain strict access controls, ensuring that only authorized personnel have access to your personal information. We limit access based on job responsibilities, and our staff members are trained on data protection practices.
For payment security specifically, all payments are handled by trusted, PCI DSS-compliant payment providers. We never store complete credit card information on our servers, and payment data is tokenized and encrypted for maximum security. We also keep our systems and software up to date with the latest security patches, use firewalls and security monitoring tools, and conduct regular security reviews to identify and address any potential vulnerabilities.
However, you should know that no system is one hundred percent secure. While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You also have responsibilities in protecting your information. You should keep your password confidential and secure, never share your login credentials with others, use a strong and unique password, log out after using shared or public computers, and contact us immediately if you suspect unauthorized access to your account.
If you choose to post publicly on our website, such as in blog comments or forums, please remember that those posts are visible to others and are not private.
Who Do We Share Your Information With?
We do not sell, trade, or share your personally identifiable information with outside parties, except with trusted service providers who help us run our website, manage our business, or serve you. These trusted partners are required to keep your information confidential and use it only for the purposes we specify.
We work with several types of service providers to operate our business effectively. For payment processing, we work with Paddle.com Market Limited, which acts as the Merchant of Record for certain transactions, as well as Stripe, PayPal, or other payment gateways. These processors handle the secure processing of payments and billing. We use email and communication services to send transactional and marketing emails, delivering order confirmations, newsletters, and support responses. Our website hosting and infrastructure partners provide web hosting, Content Delivery Networks for faster loading, and cloud storage services to keep our website running smoothly and your data secure.
We use analytics and tracking services like Google Analytics to understand website traffic and user behavior patterns. Customer support tools, including helpdesk and ticketing systems, help us manage and respond to support inquiries efficiently. All these service providers only have access to information needed to perform their specific tasks and are obligated to protect your data according to their own privacy policies and applicable laws.
We may disclose your information when required by law, to enforce our policies, or to protect the rights, property, or safety of our company, users, or others. This includes responding to court orders or legal processes, government or law enforcement requests, preventing fraud or activities, protecting against security threats, and enforcing our Terms & Conditions.
We want to be transparent about aggregated and anonymous data as well. Non-personally identifiable information, such as aggregated or anonymous data, may be shared with third parties for purposes like marketing, advertising, and analytics. This data cannot be used to identify you personally.
If Ikreate Themes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and provide a prominent notice on our website of any change in ownership or use of your personal information, allowing you to make informed decisions about your continued use of our services.
Do We Use Cookies?
Yes, we do use cookies. Cookies are small text files stored on your computer by websites you visit. These files help the website remember your actions and preferences, like login details, language preferences, or items in your shopping cart, so you don’t have to re-enter them every time you visit. It’s important to understand that cookies do not contain any personal information like your name or email address on their own. They are used to make your experience better and faster.
We use cookies to remember what’s in your shopping cart, keep you logged into your account so you don’t have to sign in repeatedly, save your settings and preferences for future visits, help us understand how visitors use our site so we can improve it, personalize content and recommendations based on your interests, and display relevant advertisements that might be useful to you.
We use several types of cookies on our website. Essential cookies are required for the website to function properly, enabling features like shopping cart functionality and login capabilities. These cannot be disabled without affecting how the website works. Performance cookies help us understand how visitors use our website by collecting anonymous data about page visits and performance, with services like Google Analytics being a common example. Functionality cookies remember your preferences and settings to provide personalized features, storing things like your language and display preferences. Marketing cookies display relevant advertisements, track conversion from marketing campaigns, and may be set by third-party advertising partners.
We may also use third-party cookies from services like Google or Facebook for things like analytics or ads. These third parties have their own privacy policies governing their use of cookies, and we encourage you to review those policies to understand how they handle your information.
Most web browsers accept cookies automatically, but you can choose to turn them off in your browser settings. However, if you disable cookies, some features of our website, like the shopping cart or login options, may not work properly. You’re always in control and can clear or block cookies anytime through your browser settings, choose to accept or reject non-essential cookies when prompted, delete existing cookies from your device, and receive notifications when new cookies are set.
Today, websites are also required by laws like the GDPR in the EU and CCPA in California to tell users that cookies are being used and, in some cases, ask for your permission before using them, especially if those cookies track your behavior for advertising purposes. If we use cookies that require consent, we’ll show a cookie notice when you visit our site for the first time, giving you the option to accept or reject non-essential cookies.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, and we want to make sure you know how to exercise them.
All users have the right to access their personal data, which means you can request a copy of the personal data we hold about you and receive information about how we use it. You have the right to correction, allowing you to request that we correct any inaccurate or incomplete information, and you can update your details through your account settings at any time. You also have the right to deletion, meaning you can request that we delete your personal data, though this may be subject to legal retention requirements in some cases. You have the right to object to certain types of processing, like marketing communications, and you can opt out of marketing at any time. Finally, you have the right to withdraw consent for marketing emails anytime by using the unsubscribe link in any marketing email.
If you are in the European Union or European Economic Area, you have additional rights under GDPR. These include the right to complain with your local data protection authority if you have concerns about how we handle your data, the right to data portability which means you can receive your data in a portable format that can be transferred to another service, the right not to be subject to automated decision-making that significantly affects you, and the right to restrict processing in certain circumstances, such as when you contest the accuracy of your data.
If you are a California resident, you have rights under the California Consumer Privacy Act. You have the right to know what personal information we collect about you and how it’s used, the right to know if your personal information is sold or disclosed to third parties (though we want to clarify that we do not sell your data), the right to request deletion of your personal information, and the right to non-discrimination, meaning we will not discriminate you for exercising your privacy rights.
To exercise any of these rights, please contact us via email at ikreatethemes@gmail.com or info@ikreatethemes.com, submit a support ticket at https://ikreatethemes.com/support/, or log into your account to update preferences and settings directly. We will respond to your request within thirty days and may need to verify your identity for security purposes before processing certain requests.
How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Account information is kept while your account is active and for three years after account closure, though it can be deleted earlier upon request, subject to legal requirements. Purchase records are retained for seven years for tax and accounting purposes as required by law for financial record-keeping. Support communications are retained for five years for quality assurance and dispute resolution purposes. Marketing data is retained until you opt out or withdraw consent and can be deleted immediately upon request. Website usage data, including analytics data, is typically retained for twenty-six months, and log files are retained for twelve months.
International Data Transfers
We are based in Nepal, and your information may be transferred to, stored in, and processed in countries outside your country of residence. These countries may have different data protection laws than your own. Data may be transferred because our servers may be located in different countries, our service providers may operate globally, and payment processors handle transactions internationally.
When we transfer data internationally, we ensure appropriate safeguards are in place. For EU data transfers, we use Standard Contractual Clauses approved by the European Commission and comply with applicable data transfer regulations. We also maintain contractual protections with all our service providers to ensure your data remains secure regardless of where it’s processed. For transactions processed by Paddle, Paddle may transfer your data internationally in accordance with its Privacy Policy and applicable data protection laws.
Children’s Privacy
Our services are not intended for individuals under the age of eighteen, and we do not knowingly collect personal information from children. If you’re a parent or guardian and believe your child under eighteen has provided us with personal information, please contact us immediately at ikreatethemes@gmail.com, and we will promptly delete such information.
Third-Party Links
Sometimes, we may show or recommend products or services from other companies on our website. These are called third-party links, and it’s important to understand what this means for your privacy. These other websites have their own privacy policies and rules, which are separate from ours. This means we are not responsible for how they collect, use, or protect your information, or for anything that happens on their sites.
Examples of third-party services you might encounter include social media platforms like Facebook, Twitter, and LinkedIn, payment processors like Paddle, PayPal, and Stripe, plugin marketplaces, analytics services, and advertising networks. Even though we don’t control these sites, we want to keep our website safe and trustworthy. We recommend that, before providing personal information to any third-party website, you should review their privacy policy and verify that they are legitimate and secure. If you notice anything wrong or have concerns about any third-party site we link to, please let us know so we can investigate.
Changes to This Privacy Policy
We may update this privacy policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page and post the changes on our website. For material changes that significantly affect how we use your personal information, we will notify you via email to your registered address and may display a prominent notice on our website explaining what changed and why.
Changes take effect on the “Last Updated” date unless otherwise stated in the notification. By continuing to use our website and services after changes take effect, you acknowledge the updated Privacy Policy and agree to the new terms. If you disagree with the changes, you may stop using our services, close your account, contact us with concerns, or request deletion of your data subject to legal requirements.
We encourage you to review this Privacy Policy periodically, check for updates before making purchases, and contact us if you have questions about any changes we’ve made.
Contact Us
If you have any questions about this privacy policy or our data practices, please feel free to contact us.
Ikreate Themes is located at Koteshwor-32, Bagmati, Kathmandu, Nepal. You can reach us by email at ikreatethemes@gmail.com or info@ikreatethemes.com. Visit our website at ikreatethemes.com, access our support system at support, or use our contact form at contact us.
By using Ikreate Themes’ services, you know that you have read and understood this Privacy Policy and agree to its terms.