At Ikreate Themes, we stand behind the quality of our WordPress themes and are committed to customer satisfaction. This policy explains the refund process for purchases made through our website.

Each product includes demos, detailed documentation, and feature comparison tables. We strongly recommend reviewing these resources to fully understand the product’s features, licensing, updates, and support options before making a purchase.

If you have any questions, please contact our support team. You can also visit our Pre-Sales Questions section for additional information to help you make a confident purchasing decision.

Payment Processing

We accept payments through multiple secure payment processors to provide you with flexible payment options. Depending on your purchase method, your transaction may be processed by:

Our Direct Payment System:
For certain transactions, we process payments directly through secure payment gateways using credit cards, debit cards, PayPal, and other supported payment methods.

Paddle Payment Processing:
For certain transactions, payments are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record. When Paddle processes your payment:

  • Paddle is the official seller of record for your transaction
  • Paddle handles all payment processing, tax/VAT calculations, and billing
  • You will receive receipts and invoices from Paddle
  • Paddle’s Terms of Service apply to these transactions (available at https://www.paddle.com/legal)

Identify which payment processor handled your transaction by checking your purchase receipt or order confirmation email.

Things to Know Before You Ask for a Refund

If you have purchased a WordPress theme and encounter a technical issue, contact our support team for help. They can usually fix your problem. A team member will get back to you, usually within 24 hours. We reply to every email, so if you don’t hear from us, please check your spam or junk folder, or try sending your message again through our support ticket system.

Before asking for a refund, please make sure you have:

14-Day Money-Back Guarantee

For New Purchases: You may request a full refund within 14 days of purchase for any reason, no questions asked. This aligns with Paddle’s buyer protection policy, giving you the right to cancel and return the product without providing a reason.

To request a refund during this period, contact our support team with your order details.

For Theme Subscription Renewals: You may request a refund within 30 days of the renewal date.

  • A 10% administrative fee applies to renewal refunds to cover processing costs
  • We send advance renewal reminders, so you can cancel before being charged
  • The net refund (90% of the renewal amount) will be processed promptly

What We Need From You

Before we can process a refund request, please:

  • Contact our support team first – We can resolve most issues quickly
  • Provide necessary details – Order number, description of the issue, screenshots/error logs if applicable
  • Allow us time to help – We typically respond within 24 hours on business days

When Refunds Are Not Available (After 14 Days)

  • Requests made more than 14 days after purchase (unless covered by exceptions above)
  • You ask for a refund, but don’t provide enough information to support your claim.
  • You simply changed your mind or no longer want the item—please make sure to buy thoughtfully.
  • Refunds are not available if the item works as described. Please review the demo or contact us before purchase.
  • You bought the item by mistake — we can’t take responsibility or offer a refund for accidental purchases.
  • Lack of experience is not a valid refund reason. Our themes are beginner-friendly, and our support team is happy to help.
  • Issues caused by third-party plugins, themes, or incompatible software.
  • You didn’t contact our support team. We usually reply within 24 hours on business days and can help with most issues.
  • Insufficient information or proof provided to support the refund claim (such as screenshots showing the issue)
  • Problems with web server setup or demo import issues. These depend on your hosting and are not grounds for a refund.

Recommended Server Requirements for Demo Import:

If you are using shared hosting, then there is a high chance that the demo import might not work on your server because your server might have some limitations. For the demo import to work properly, the PHP configuration on your server should be:

max_execution_time 360
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M

Please note there is a difference between a broken item and getting an error message or having trouble setting up the product.

Error messages are usually caused by incorrect setup, hosting issues, configuration problems, plugin conflicts, or missing files, which can make the item not work.

Refunds are not available for Theme Club purchases. If you’re unsure whether a product is right for you, please contact us before buying. We’re happy to help. Because digital products can be abused, we reserve the right to refuse refunds if we believe the policy is being misused.

How to Request a Refund

To request a refund, please contact our support team at ikreatethemes@gmail.com or submit a support ticket with the following information:

  • Your order number or transaction ID
  • Email address used for purchase
  • Detailed description of the issue
  • Screenshots or error logs (if applicable)
  • Confirmation that you’ve contacted support and attempted to resolve the issue

Refund Processing Timeline

Once your refund request is reviewed and approved, we will process it within 5-10 business days.

  • Refunds return to your original payment method
  • Any taxes (VAT/GST/sales tax) paid will be refunded
  • You’ll receive confirmation from both Paddle and Ikreate Themes
  • Currency exchange rates may cause slight variations in refunded amounts
  • Payment processing fees may be non-refundable

Your Consumer Rights

This refund policy does not limit your statutory rights as a consumer. Depending on your location, you may have additional protections under local consumer protection laws, including the EU Consumer Rights Directive or other regional regulations.

Payment Disputes

If you have concerns about your purchase, please contact us directly before initiating a chargeback or payment dispute. We’re committed to resolving issues fairly and quickly.

Initiating a chargeback without contacting us may result in:

  • Immediate suspension of your account and license
  • Loss of access to purchased products and support
  • Denial of future purchases

Contact Information

If you have any questions about our refund policy or need assistance with a purchase, please don’t hesitate to contact us

Email: ikreatethemes@gmail.com or info@ikreatethemes.com

Support Ticket: https://ikreatethemes.com/support/

Pre-Sales Questions: https://ikreatethemes.com/pre-sales-billing/

By purchasing a theme(s) from our website, you acknowledge that you have read, understood, and agree to this refund policy.