We create our themes with great care and only release them after thorough repeated testing, so we believe our products will work without issues. If you do find a problem, we are here to help you resolve it.

If the theme you purchased does not work as advertised and we cannot fix the issue, Ikreate Theme will offer a full refund within 14 days of purchase. Since our themes are digital products, refunds (full or partial) are only available if the product is broken, doesn’t work properly, or is missing features promised on the sales page. Our sales and support teams will try to solve any problems first, and if you’re still not satisfied, we will issue a refund.

Because each product has demos, documentation, and feature comparison tables, we strongly recommend exploring these resources to understand the product, support, updates, and license details before buying.

If you have any questions, please contact our support team for any questions about products. You can go through our Pre-Sales question section and find more information to make a confident purchase.

Things to know before you ask for a refund

If you have purchased a WordPress theme and face a technical issue, please contact our support team for help. They can usually assist in fixing your problem. A team member will get back to you, usually within 24 hours. We reply to every email, so if you don’t hear from us, please check your spam or junk folder, or try sending your message again through our support ticket system.

Before asking for a refund, please make sure you have:

  • Read the detailed documentation for the theme you purchased.
  • Opened a support ticket with our team if you still have problems.
  • Checked that your server meets the requirements for the product and WordPress (see WordPress Requirements).

Conditions for a refund for theme subscription renewal

If you are requesting a refund for a theme renewal and it is within the first 30 days after the renewal date, please get in touch with our support team. Our team will review your request and issue a refund promptly.

To be fair and transparent, we charge a 10% fee on renewal refunds. This fee covers administrative costs and transaction fees we cannot get back. We send advance reminders before renewals, so please cancel before the renewal date if you don’t want to be charged.

Conditions for a refund for a new purchase

The refund for any new purchase should be processed within 14 days of the purchase order. In the following situations, we give a refund on our products:

▶ Item is “not as described.” — Our theme sales page and demo list all the features included. If the product is “not as described” and is significantly different from what was shown or promised, you can ask for a refund.

▶ Item Has a Security Issue — If the theme has a security problem that can’t be easily fixed, you are entitled to a refund. If the problem can be fixed, we will update the theme quickly. If the security issue is not fixed within a reasonable time, you can request a refund.

▶ Support Team Can’t Fix Your Issue — If you have a problem with the theme, you need to contact our support team by opening a support ticket. If the support team cannot solve your problem, we will provide a refund.

Conditions for a Declined Refund

In most cases, we can help fix any issues you have and assist you with using the theme. Please note that we will not offer a refund for problems unless you first contact our support team and we are unable to provide a reasonable solution.

We will not refund your purchase in the following situations:

  1. Refunds are not available after 14 days from purchase.
  2. You ask for a refund, but don’t provide enough information to support your claim.
  3. You simply changed your mind or no longer want the item—please make sure to buy thoughtfully.
  4. The item didn’t meet your expectations — if it works as described, we can’t offer a refund. Please check the live demo and ask pre-sale questions if unsure; we’re happy to help.
  5. You bought the item by mistake — we can’t take responsibility or offer a refund for accidental purchases.
  6. You don’t have enough experience to use the item — our themes are used by thousands of customers, including beginners. We’re happy to help you get started. Learning something new can be fun!
  7. Issues caused by third-party plugins, themes, or other software — we don’t guarantee compatibility with third-party plugins. If you’re not sure a plugin works with our theme, please ask our support team.
  8. You didn’t contact our support team. We usually reply within 24 hours on business days and can help with most issues.
  9. You cannot provide proof (such as screenshots) that the theme is not working. Refunds require evidence of a real problem.
  10. Problems with web server setup or demo import issues. These depend on your hosting and are not grounds for a refund.

If you are using shared hosting, then there is a high chance that the demo import might not work on your server because your server might have some limitations. For the demo import to work properly, the PHP configuration on your server should be:

max_execution_time 360
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M

Please note there is a difference between a broken item and getting an error message or having trouble setting up the product.

Error messages are usually caused by incorrect setup, hosting issues, configuration problems, plugin conflicts, or missing files, which can make the item not work.

Refunds are not available for Theme Club purchases. If you’re unsure whether a product is right for you, please contact us before buying. We’re happy to help. Because digital products can be abused, we reserve the right to refuse refunds if we believe the policy is being misused.

By purchasing a theme(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.